Privacy Policy

1. Who We Are

This privacy policy applies to geo.supmea.com (the "Site"), operated by Hangzhou Supmea Automation Co., Ltd. ("Supmea", "we", "us"). Our corporate website is hosted at supmea.com.

2. Information We Collect

We collect only the information you voluntarily provide through our contact and quote request forms, including:

• Name and company name
• Email address and country
• Project details (cooling architecture, project stage, instruments of interest)
• Any additional information you include in your message

We do not use cookies for advertising or behavioral tracking. Essential cookies may be used to maintain basic site functionality.

3. How We Use Your Information

Information you submit is used solely to:

• Respond to your inquiry and provide a quotation
• Send requested technical documents (datasheets, CAD files, integration guides)
• Follow up on active project conversations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage & Security

Your inquiry data is transmitted via standard email (TLS-encrypted in transit) to our sales team at wangenling@supmea.com. We retain inquiry records for the duration of the project conversation plus a reasonable archival period for contractual and warranty reference.

We implement reasonable administrative and technical safeguards to protect personal data against unauthorized access, alteration, or disclosure.

5. Third-Party Services

This Site loads typography from Google Fonts. Google may log the IP addresses of visitors loading these assets; please review Google's privacy policy for details.

Outbound links from this Site (for example, to WhatsApp or our corporate website) are governed by those services' own privacy policies.

6. Your Rights (GDPR & Equivalent Regulations)

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, you may have the right to:

• Request access to personal data we hold about you
• Request correction or deletion of that data
• Object to or restrict processing of that data
• Request a portable copy of data you have provided
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at wangenling@supmea.com. We will respond within a reasonable timeframe, typically 30 days.

7. International Transfers

Supmea is headquartered in Hangzhou, China. Information submitted through our forms is processed there. By submitting an inquiry, you consent to this transfer.

8. Children's Privacy

This Site is a B2B industrial resource and is not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy as our practices evolve or as required by law. The "Last updated" date at the top of this page reflects the most recent change.

10. Contact

Questions about this privacy policy should be directed to:

Supmea Automation
Email: wangenling@supmea.com
WhatsApp: +86 157-1281-5126